Privacy Policy

We may collect the following personal information: • Full name, email address, phone number • Date of birth and gender • Medical history, health conditions, and treatment records • Booking and appointment details • Insurance information • Website usage data (cookies, IP address, browser type) • Photos or videos taken during treatment (with your consent)

We use your personal data for: • Providing physiotherapy treatment and services • Managing appointments and bookings • Communicating with you about your treatment • Processing payments and insurance claims • Improving our website and services • Complying with legal obligations • Sending marketing communications (with your consent)

We comply with Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019). We process your personal data only with a lawful basis such as consent, contractual necessity, legitimate interest, or legal obligation. You have the right to access, correct, delete, or restrict the processing of your personal data.

We do not sell your personal data. We may share your information with: • Healthcare professionals involved in your treatment • Insurance companies for claim processing • Service providers who assist our operations (e.g., payment processors) • Legal authorities when required by law

We implement appropriate technical and organizational measures to protect your personal data, including encrypted storage, access controls, and regular security assessments.

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by Thai medical record-keeping laws (minimum 5 years for medical records).

Under the PDPA, you have the right to: • Access your personal data • Request correction of inaccurate data • Request deletion of your data • Withdraw consent at any time • Request data portability • Object to data processing To exercise these rights, contact us at info@lantavafix.com

If you have questions about this Privacy Policy, contact us: LantavaFix Physiotherapy Clinic 482/6 Saladan, Ko Lanta, Krabi 81150 Email: info@lantavafix.com Phone: +66 98 094 6349